ITRI is committed to fostering a safe, healthy, and inclusive workplace environment that supports employees in balancing work with physical and mental well-being. Beyond maintaining two-way communication and providing counseling services, ITRI also promotes occupational health and safety awareness through organization-wide activities. These initiatives embed safety standards, values, and attitudes into employees’ daily practices, thereby cultivating a strong culture of workplace safety and health. ITRI places great importance on the holistic well-being of every employee. Each year, we provide comprehensive health examinations, specialized screening programs, and diverse health promotion activities. Furthermore, we integrate relevant R&D outcomes into employee care initiatives. In recognition of these efforts, ITRI was honored with the CHR Gold Award for Corporate Health Responsibility – Non-Profit Organization Category in 2024.

ITRI adopts a risk-based approach and is committed to implementing an Occupational Safety and Health Management System that exceeds regulatory requirements. In 2024, the Institute successfully maintained certification to the ISO 45001 Occupational Safety and Health Management System, covering all employees, activities, and workplaces. Over the past three years, the external audit coverage rate has reached 100%, ensuring the effective implementation of occupational health and safety management across the organization.

ITRI’s occupational health and safety management structure is centered on the Integrated Management System Committee, which is composed of IMS management representatives of each lab and center, professional committee members, and employee representatives. The Committee convenes quarterly meetings to deliberate, consult, and communicate on matters related to workplace safety and health, environmental protection, fire safety, radiation protection, and biosafety management. Under the Integrated Management System Committee, the Environment and Occupational Safety and Health Working Group has been established. This working group, consisting of ESH managers and employee representatives from each lab and center, is responsible for developing and planning management programs. Once reviewed and approved by the Integrated Management System Committee, these programs are implemented across the Institute. Through this comprehensive management framework—emphasizing consultation, participation, and communication with employee representatives—ITRI ensures that all workplaces fully comply with occupational health and safety management requirements.

To strengthen employees’ awareness and competencies in occupational safety and health, and to achieve the goal of “safety and health for all,” ITRI planned and implemented a variety of initiatives in 2024, including training, campaigns, contests, and promotional activities. These efforts aim to enhance employees’ recognition and practice of safety and health principles, thereby fostering a strong occupational safety and health culture. Key initiatives include: mandatory occupational safety and health training for all employees, certification programs for professional safety and health personnel, ITRI remarkable case evaluation on Environmental, Safety and Health, poster design contests promoting safety and health awareness, thematic promotional campaigns on safety and health awareness, and production of short educational films on emergency response and fire prevention.

To ensure employees fully understand occupational health and safety (OHS) knowledge and the operation of the integrated management system, ITRI has established the “Occupational Health and Safety Training Guidelines” and the “OHS Training Plan.” Training is categorized into three types: general operations, special operations, and regulatory/licensing operations. In 2024, a total of 13,453 training completions were achieved. In addition, nine promotional posters were developed and disseminated throughout the year to actively raise awareness and foster a culture of occupational health and safety among all employees. 

To ensure workplace and operational safety, each lab and center of ITRI develops annual self-inspectionn plans and conducts independent inspections. Within the reporting year, the organization completed ISO 45001 internal audits of labs and centers, ITRI cross-department audit, and management system certification audits. In 2024, an ITRI specific-topic audit on the “Management of Public Hazardous Materials and Flammable Gas Operations” was conducted. Both the self-inspection coverage rate of operational sites and the special audit coverage rate of high-risk operation sites reached 100%. All 33 improvement items identified during the audits were reviewed and fully addressed. Each campus underwent a total of  25 external inspections by regulatory authorities covering occupational safety and health management, environmental management, and fire safety. All four suggested improvements were completed within the specified deadlines.  

ITRI regularly conducts hazard identification and risk assessment for both routine and non-routine operations. The organization has established the “ITRI IMS Risk Management Procedures”, and has trained personnel responsible for performing hazard identification and risk assessment. A hierarchical control strategy is applied to determine feasible mitigation measures for unacceptable risks, including elimination, substitution, engineering controls, administrative controls, and personal protective equipment (PPE). The results of these assessments are used as the basis for occupational health and safety management objectives, operational controls, emergency response measures, and training programs, thereby continuously improving potential hazards in the workplace. The identification results of occupational, environmental, and safety hazards in 2024 include two high-risk items and 2,525 moderate-risk items. Effective risk control measures have been implemented for unacceptable risks. 

To proactively ensure that employees are able to respond and evacuate quickly and effectively in the event of emergencies, ITRI conducts annual emergency response drills that include personnel evacuation. In 2024, a total of 45 drills were carried out, with 4,312 participants, representing a 36% increase compared with 2023. 

During any work process, if a condition arises that may cause immediate injury or illness, employees are required to exercise their judgment based on the level of hazard at the site. They may suspend operations or take necessary protective measures, retreat to a safe location, and promptly report the incident to their direct supervisor. Upon verification, employees will not be subject to any adverse disciplinary action. 

ITRI has established the “Procedures for Environmental, Safety, and Health (ESH) Incident/Accident Reporting, Investigation, and Follow-up” to ensure that labs and centers experiencing incidents can promptly implement reporting, investigation, and corrective actions. Each month, all labs and centers’ incidents and follow-up improvements are consolidated, including risk reassessments and root cause 
analyses. Upon closure of investigation and corrective measures, general incidents are reported during ESH Working Group meetings, while major incidents are presented at the Integrated Management System Committee meetings for project reporting, experience sharing, and horizontal deployment of preventive measures.

In 2024, a total of 28 incidents occurred, including 22 occupational injury cases, broken down as follows: 11 slips/trips/falls, four cuts, two clipping and rolling injuries, two hazardous material exposures, one struck-by injury (falling object), one collision injury, and one food poisoning case. Among these, one entanglement injury and one slip-and-fall incident were classified as major accidents. In addition, 20 near-miss events were reported. Given that slip-and-fall accidents accounted for the highest frequency, cause analyses were conducted, with strengthened preventive awareness campaigns. For cases related to facility and environmental conditions, comprehensive inspections and improvements were implemented. 

Employee Occupational Injury Statistics

Notes:

1. Including employees at both domestic and international locations.
2. Illnesses, injuries, disabilities, or deaths of workers caused by buildings, machinery, equipment, raw materials, materials, chemicals, gases, vapors, dust, etc., in the workplace, or by work activities and other occupational reasons, are considered "work-related" occupational injuries and included in the recording and calculation scope. "Non-work-related" occupational injuries are not within the scope of calculation, such as commuting traffic accidents.
3. Calculation for the Total Recordable Injury Rate (TRIR) is as follows: (Number of recordable occupational injuries / total working hours) * 200,000. 
4. Calculation for the Disabling Injury Frequency Rate (FR): (Number of disabling injuries / total working hours) * 1,000,000.
5. Calculation for the Disabling Injury Severity Rate (SR): (Total lost workdays due to disabling injuries / total working hours) * 1,000,000.
6. Calculation for the Occupational Disease Rate (ODR) is as follows: (Number of occupational disease incidents / total working hours) * 200,000; occupational diseases refer to those diagnosed by an occupational medicine specialist.
7. Calculation for the Lost Day Rate (LDR) is as follows: (Total lost days / total working hours) * 200,000.
8. Calculation for the Absenteeism Rate (AR) is as follows: (Total absenteeism hours / total working hours) * 100%.

To strengthen contractor safety management, the Institute has established the “Occupational Health and Safety Management Guidelines for Non-ITRI Personnel” and the “Contractor Occupational Health and Safety Code of Practice.” Contractors performing work in designated areas of the Institute are required to sign a “Contractor Occupational Health and Safety Commitment Letter.” Prior to commencement of work, contractors must complete a “Contractor Health and Safety Meeting,” and during the execution period, contractor work safety inspections are carried out. In the event of violations of occupational health and safety management regulations, penalties are imposed in accordance with the nature of the violation to ensure the safety of both Institute personnel and contractors. In 2024, a total of 3,676 contractor management cases were recorded in the Company’s Contractor Management System.