Integrity Governance-Industrial Technology Research Institute

ITRI, upholding the core values of innovation, integrity, and sharing, continues to foster an organizational culture of integrity and strengthen its governance structure. Through compliance education and the implementation of internal monitoring mechanisms, ITRI ensures that all research and development activities are conducted in accordance with the principle of integrity. Simultaneously, our institution has established a comprehensive and complete risk management system to prevent potential risks and promote continuous improvement and innovation within the organization. Furthermore, ITRI actively enhances international engagement, strengthens collaboration with partners, advances industrial services, and optimizes supply chain management to continuously increase the overall value of the industrial chain. These efforts not only reinforce ITRI’s competitiveness on the global technology stage but also contribute significantly to the advancement of Taiwan’s industrial development.

Integrity Management	Partners and Links	Information Security and Performance	Industry Services	Responsible Supply Chain
Board of Directors' organizational performance evaluation: A+ (Note 1) Four internal audits were conducted on 26 audit items and found no major violations (an increase of three audit items) Integrity management training courses achieved a 100% completion rate, with regular compliance reports submitted to the Board of Directors; organized one case-sharing and integrity business exchange session during the year. Organized nine integrity management training sessions throughout the year (six customized programs and three onboarding sessions).	Participated in over 653 domestic public associations and organizations（↑ 17%） Collaborated with 211 organizations worldwide across industry, government, academia, and research to enhance international partnerships. (across 4 continents and 29 countries)（↑ 10%） The HLF Summit was held in Taiwan for the first time, hosted by ITRI, attracting participation from over 100 participants both domestically and across 20 countries internationally.	Established an automated Security Orchestration, Automation, and Response (SOAR) mechanism to enhance the efficiency of cybersecurity incident alert operations. Established a dedicated high-performance GPU computing platform to enhance computing power for R&D needs. Piloted the use of Gen AI across multiple domains to improve operational performance and enhance work efficiency. Continuously achieved zero defects in passing the ISO/IEC 27001:2022 Information Security and ISO/IEC 20000-1:2018 Information Technology Service Standards certifications	SMEs comprise 62% of ITRI's customer base Customer satisfaction reaches over 95% (Note 2) Facilitated 679 technology transfers to enterprises（↑ 19.4%） Delivered 19,620 technology services (↑ 7.4 %)	Achieved NT$ 245 million in green procurement（↑ 57%） Local procurement ratio reached 91% Recognized by the Ministry of Environmental Protection as an "Outstanding Unit for Green Procurement and Green Consumption Promotion" Received the "Special Contribution Award for Green Procurement by Private Enterprises and Organizations" from the Hsinchu County Government

Integrity Management

Partners and Links

Information Security and Performance

Industry Services

Responsible Supply Chain

Board of Directors' organizational performance evaluation: A+ (Note 1)

Four internal audits were conducted on 26 audit items and found no major violations (an increase of three audit items)

Integrity management training courses achieved a 100% completion rate, with regular compliance reports submitted to the Board of Directors; organized one case-sharing and integrity business exchange session during the year.

Organized nine integrity management training sessions throughout the year (six customized programs and three onboarding sessions).

Participated in over 653 domestic public associations and organizations（↑ 17%）

Collaborated with 211 organizations worldwide across industry, government, academia, and research to enhance international partnerships. (across 4 continents and 29 countries)（↑ 10%）

The HLF Summit was held in Taiwan for the first time, hosted by ITRI, attracting participation from over 100 participants both domestically and across 20 countries internationally.

Established an automated Security Orchestration, Automation, and Response (SOAR) mechanism to enhance the efficiency of cybersecurity incident alert operations.

Established a dedicated high-performance GPU computing platform to enhance computing power for R&D needs.

Piloted the use of Gen AI across multiple domains to improve operational performance and enhance work efficiency.

Continuously achieved zero defects in passing the ISO/IEC 27001:2022 Information Security and ISO/IEC 20000-1:2018 Information Technology Service Standards certifications

SMEs comprise 62% of ITRI's customer base

Customer satisfaction reaches over 95% (Note 2)

Facilitated 679 technology transfers to enterprises（↑ 19.4%）

Delivered 19,620 technology services (↑ 7.4 %)

Achieved NT$ 245 million in green procurement（↑ 57%）

Local procurement ratio reached 91%

Recognized by the Ministry of Environmental Protection as an "Outstanding Unit for Green Procurement and Green Consumption Promotion"

Received the "Special Contribution Award for Green Procurement by Private Enterprises and Organizations" from the Hsinchu County Government

Notes:

ITRI's performance evaluation mechanism includes an annual review by the Board of Directors, focusing on overall operational and financial goals; A+ is the highest rating.
This data is based on a satisfaction survey conducted among industry clients whose annual collaboration amounts meet a certain threshold. The survey response rate exceeded 80%.